How do I Return an Item?
Note: Absolutely no software or license keys are returnable under any circumstances.
Products can be returned to TieTechnology only if they are unopened, manufacturer-sealed and in brand new condition. No opened or used products can be returned to us for credit. Returns are subject to shipping and restocking fees, as outlined below.
Should the manufacturer determine that the opened product is defective, the product may be exchanged, dependent upon the manufacturer’s return and exchange polices.
Important: All returns or exchanges must take place within 30 days of the purchase date.
The customer is responsible for return shipping and all returns are subject to a 10% to 30% restocking fee. TieTechnology is not responsible for any shipping charges for returns. The restocking fee covers credit card fees, processing, order handling and other expenses. The restocking fee is variable, dependent on the product type, manufacturer and other conditions.
Customer is responsible for shipping all returned items back to TieTechnology.
To return an item that is returnable, please fill out our
RMA Form online before shipping product back to TieTechnology, items received without an RMA number will be refused by our warehouse. Following the RMA procedure will help to expedite and ensure the proper action or credit upon processing. After completing the RMA form on the website, for items that are returnable, you may be issued an RMA (Return Merchandise Authorization) code that will be used for your return. For further expedition, when requesting your RMA, please have the following information handy:
- Customer Number
- Invoice Number
- Serial Number
- Reason for Return
- Action Requested (Replacement/Return/Repair/Credit)
- Whether or not the box has been opened or if it is still factory sealed
In order to receive full credit for merchandise, all returns must be received in original condition and packed in the carton as if from the Manufacturer (this includes all foam padding or bubble wrap, all manuals, blank warranty cards, accessories, and/or other documentation included with the original shipment. RMA approval is contingent upon receipt of 100% complete products.