How do I Return an Item?

All returns are subject to the following return policy and conditions.Some items are returnable through TieTechnology and some items are not.   In the event that a defective item is received from one of our manufacturers, please contact the manufacturer directly.  Please contact the manufacturer for warranty information, as well. In the event that one of these items is returned, TieTechnology is not responsible for the return. Unless TieTechnology is contracted for installation or support services, TieTechnology will not assist in the installation or configuration of products under any circumstances. TieTechnology may provide firmware/software updates and manuals subject to availability.

Note: Absolutely no software or license keys are returnable under any circumstances.

Product Returns:

Products can be returned to TieTechnology only if they are unopened, manufacturer-sealed and in brand new condition. No opened or used products can be returned to us for credit. Returns are subject to shipping and restocking fees, as outlined below.
Should the manufacturer determine that the opened product is defective, the product may be exchanged, dependent upon the manufacturer’s return and exchange polices.
Important: All returns or exchanges must take place within 30 days of the purchase date.

Restocking Info:

The customer is responsible for return shipping and all returns are subject to a 10% to 30% restocking fee. TieTechnology is not responsible for any shipping charges for returns. The restocking fee covers credit card fees, processing, order handling and other expenses. The restocking fee is variable, dependent on the product type, manufacturer and other conditions.
Customer is responsible for shipping all returned items back to TieTechnology.

RMA Form

To return an item that is returnable, please fill out our
RMA Form online before shipping product back to TieTechnology, items received without an RMA number will be refused by our warehouse. Following the RMA procedure will help to expedite and ensure the proper action or credit upon processing. After completing the RMA form on the website, for items that are returnable, you may be issued an RMA (Return Merchandise Authorization) code that will be used for your return. For further expedition, when requesting your RMA, please have the following information handy:

  1. Customer Number
  2. Invoice Number
  3. Serial Number
  4. Reason for Return
  5. Action Requested (Replacement/Return/Repair/Credit)
  6. Whether or not the box has been opened or if it is still factory sealed

RMA Form

In order to receive full credit for merchandise, all returns must be received in original condition and packed in the carton as if from the Manufacturer (this includes all foam padding or bubble wrap, all manuals, blank warranty cards, accessories, and/or other documentation included with the original shipment. RMA approval is contingent upon receipt of 100% complete products.

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