SETTING UP YOUR PHONE SYSTEM
When can I start Using TieTechnology?
Your account and phone number are activated immediately and your phones will arrive in 5-7 business days (depending on shipping method).
How do I set up My TieTechnology Phones?
There is no Hardware or IT Contractors needed onsite to set up your new system. Once your phones arrive simply follow the instructions in the box and plug into your internet connection.
Do I need special equipment or a router to make this work?
No additional telephone lines, PBX hardware, or installation are needed. TieTechnology will work with any high-speed, stable internet connection and requires a minimum of 64 kbps of bandwidth per call. You need a router that will make the internet connection available to your phones/devices.
For best voice quality, we recommend a router that is QoS (Quality of Service) enabled. By configuring your QoS router to prioritize the voice traffic over other internet traffic, you’ll experience better voice quality when your internet is being used for other activities (e.g., downloading large files, watching online videos,etc).
Do I need to adjust my network router settings?
To ensure voice data can flow through your network router, we recommend enabling port triggering from within your router’s configuration pages.
If using IP phones, enable port triggering:
5060-5090, Type: UDP
16384-16482, Type: UDP
What are the minimum system requirements?
Your new phone service is located in the cloud and delivered via your internet connection.
TieTechnology only requires that you have a high speed internet connection with a router.
How do I log in to my account?
TieTechnology will provide you with a Username and temporary password.
You will then be able to login to the portal for direct access to your system.
How do I reset my password?
Log in to your account, select the Profile and then select PASSWORDS.
Change password and then select apply.
What is the administrator?
The administrator has full access to make changes to the account setup and configuration. This person will receive the payment and account details upon completion of purchase and ongoing notifications anytime updates are made to the account. The administrator will also be able to make additional purchases from the account and configure other user’s extensions. Other users will only be able to set up their own extensions.
To log in as an administrator, use your dedicated local number and administrator password. Only the administrator will see the Admin Portal tab in their account.
What happens when I lose power or my internet connection?
TieTechnology is Cloud Based, So your phones are not dependent on your internet or power connection. Calls can still be made over your mobile device as if they were coming from your phone system. Faxes, and Voicemails can be accessed directly from your mobile device.
