Porting

The port process will typically take 2-4weeks to complete from the time of document submission.
We will submit your information to one of our hosted carriers who will then submit the port request to your current carrier.

Please email <a href=”mailto:porting@tietechnology.com”>porting@tietechnology.com</a> and we will email you a Letter of Authorization (LOA). Include the numbers you want to port and the carrier you are porting from. We will then send you the LOA to get the porting process started.

Once you have faxed or e-mailed your LOA to TieTechnology, please allow 48 hours for a confirmation response. If you have not received a confirmation within 48 hours, please e-mail <a href=”mailto:porting@tietechnology.com”>porting@tietechnology.com</a>.

The information on your LOA must match the exact authorized name, service address and billing telephone number that your current provider has on their customer service record (CSR). If there is a mismatch, your port request may be rejected. There is an example form attached to each LOA to assist you. For additional questions, please contact <a href=”mailto:porting@tietechnology.com”>porting@tietechnology.com</a>.

You do not have to provide a bill with your LOA as long as your LOA is completed and your current carrier and account number is provided to us. We may request a bill, however, if there is additional information requested from the carrier.

During our intake session we will, if needed, set up some temp numbers for forwarding

No. We are not authorized to add or make changes to your account with your current carrier. Please contact your current carrier to set up a forward to your temporary TieTechnology numbers.
HOWEVER- IF YOU ARE A CONCIERGE WHITE GLOVE CUSTOMER WE WILL HANDLE THIS FOR YOU

Disconnected numbers CANNOT be ported. Please wait until your number has been completely ported before calling to cancel service with your current provider.
TieTechnology Porting will send you a port date e-mail. We recommend waiting a couple of days after your port has completed before calling to cancel with your current carrier.
(When you do cancel with your previous provider, please confirm with them that they are removing the number from their system. If your number is left in their system, some of their customers may have trouble calling you.)

We are not authorized to add or make changes to your account with your current carrier. Please wait until your number has been completely ported before calling to cancel service with your current provider.
HOWEVER IF YOU ARE A CONCIERGE WHITE GLOVECUSTOMER WE WILL HANDLE ALL COMMUNICATIONS WITH YOUR CURRENT PROVIDE

We are only as good as the information we are provided; any erroneous information will cause a delay in the porting process. The information on your LOA must match the exact authorized name, service address and billing telephone number that your current provider has on their customer service record (CSR). If there is a mismatch, your port request may be rejected. It may become necessary for you to contact your current provider to obtain correct information if your port is being rejected for a mismatch.
The LOA and the copy of your current provider’s bill must be dated within the last 30 days in order to be valid.
There is a pending order on your account. (ie: address changes, moneys owed/past due, schedule work orders…)
Your current carrier is backlogged with port out orders.

As long as the numbers assigned are properly assigned(as determined during our intake session) there will be no down time.
Numbers are built in our system prior to the actual port date.

If there are any issues with any of your numbers, please call our support team at 813-856-0223 or email
<a href=”mailto:porting@tietechnology.com”>porting@tietechnology.com</a>

Your current carrier has rejected our request to port your number. Either there is an account mismatch, a pending order on your account or a feature removal needed.
When your port request has been rejected, TieTechnology Porting will e-mail you the reason and how to resolve with your current carrier. You must contact your current carrier to obtain the correct information or to resolve the issue. Inform us when the issue has been resolved, so that we may resubmit the request.

Please e-mail <a href=”mailto:macd@tietechnology.com”>macd@tietechnology.com</a> with the following:
Phone number(s): (that we are changing caller id on)
Address: (required by some carriers to update caller id, but is not published)
Exactly what you would like caller id to say: (15 characters or less, including spaces)
Your account security pin number: (required to authorize us to make these changes)
We are unable to update toll free numbers and fax numbers. Also, please make sure that the caller ID field is the same as your request. You can check these in your account.
Once we have this information we will send in a request to the carrier to update your caller ID. Our update can take about 15 business days to complete.
We will inform you via e-mail once we have completed everything on our end.
At that point we need to allow time for the other nationwide carriers to update their databases. This can’t be expedited, unfortunately, and may take 2-4 weeks.

Once your porting request has been accepted for an exact porting date, we will require 48 hours notice in order to cancel the order if necessary.
Please e-mail <a href=”mailto:macd@tietechnology.com”>macd@tietechnology.com</a> to cancel your port in.

If you carrier releases your numbers without advanced notice or you experience any problems with your number, please contact
TieTechnology support at 813-856-0223 and email <a href=”mailto:porting@tietechnology.com”>porting@tietechnology.com</a>